Refund Policy

At Sooqline, we are committed to providing the best experience for our customers and ensuring your full satisfaction with our products and services. Due to the digital nature of our products (scripts, applications, and custom services), we do not offer refunds after the product or service has been delivered. However, we aim to handle all refund requests with flexibility and transparency under the conditions outlined below.

Terms and Conditions:

Refund requests are not accepted after the product has been downloaded or the service has been used. Once the product or service is delivered, the customer is considered to have received full benefits.
Refunds are only possible if there is a technical defect in the product or if the service was not delivered as described during purchase.
Refund requests must be submitted within 7 days of purchase or delivery, based on the conditions mentioned above.
All payments are made through approved payment gateways and must comply with their refund policies, including any conditions set by those gateways.

How to Submit a Refund Request:

If you experience a technical issue or the service was not delivered as described, you can submit a refund request through our customer support at the email: [email protected]. We will review the request and contact you as soon as possible to resolve the issue or take appropriate actions in accordance with our refund policy.

Exceptions:

We are committed to providing continuous technical support for the products and services sold. However, if the product was used in violation of the terms of use or was modified by the customer, we cannot accept a refund request.